A Webinar from Salesforce and Inc.
Thursday, November 17, 2022 | 11:00 Am PT / 2:00 PM ET
While the very nature of work has been upended since the onset of the pandemic, an abundance of incredible innovation has also been unleashed. Businesses transformed overnight, shifting from “doing digital” to being digital-first. Successful businesses kept customers central to their growth strategy, developing seamless customer experiences.
But companies can no longer afford to think about customer experience (CX) and employee experience (EX) in silos.
Empowering your employees with the tools to do their best work is table stakes for success as businesses face the need to create efficiencies and cut costs. Recent Salesforce research found that empowered and trusted employees are 1.5x more likely to be champions of customer experience. By focusing on improving EX, companies can potentially increase revenue by up to 50% or more.
Join Salesforce and Inc. to hear Inc. 5000 CEOs Alissa Bayer from milk + honey and Clint Armstrong from SkillsetGroup share how they’re lowering costs, driving efficient growth, and exceeding expectations for both their customers and their employees.
The webinar will cover:
● How business leaders can develop an employee-first mindset to drive efficient growth
● How to connect EX and CX leaders to build a unified strategy
● How to empower your employees to improve customer experience