Date & Time
Thursday, October 15, 2026, 11:15 AM - 11:45 AM
Name
Rethinking the Customer Experience: How the Best Companies Turn Insights Into Opportunity
Featuring
Featuring Leah Solivan, Founder and managing director, Precedent.vc and Quaid Walker, Co-founder and CEO, Bezel
Moderated by Leah Carroll, Senior editor, Premium, Inc.
Description
The most transformative companies don’t simply respond to customer needs. They recognize shifts in behavior, expectations, and decision-making before the rest of the market. Entrepreneurs in all industries are finding new ways to remove friction, build trust, and create experiences that better reflect how people want to live, work, and buy. This conversation explores how leaders of category-defining companies turn customer insights into innovation, and how a deeper understanding of the customer can uncover new opportunities for differentiation, growth, and lasting advantage.
Location Name
Dallas Ballroom E, 3rd Floor
Session Type
Breakout
Speakers